Frequently Asked Questions
Frequently Asked Questions
What if I put the wrong information in?
E-mail us immediately and if the order has not been processed, we will correct the info. Unfortunately, if an order has processed there is not any way to change your shipping information.
Can I cancel my order?
Orders already submitted for purchase that have been processed are unable to be cancelled. Upon receipt of your purchase, contact Hopkins Barn via the contact form so we are able to work with you on a satisfactory solution.
How secure is my online order?
Using your credit card, information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to PayPal/Credit Card provider's network. Your credit card information is not stored on our servers. We have no access to your personal credit card information.
We accept PayPal and Credit Cards. Credit cards used go through Stripe, alternately you can use PayPal’s interface to utilize your credit card.
We do not accept, cash, direct money transfer from banks, wiring of funds (i.e.: western union), checks, money orders, cashier checks, travelers check or cod (cash on deliver).
All payments must be completed using PayPal or a Credit Card.
We have fraud prevention in place that will reject orders if the zip code and/or CVV do not match the information given. CVV is the Card Verification Value found on the back of your credit/debit card. It consists of 3 digits at the end of the signature box.
What Countries do you service?
How long does it take to receive my order?
Items shipping from within the continental USA may take up to 7 to 14 days. Customized orders could take up to 30 days depending on the time it takes to receive your approval of customized tote image.
Items shipping from Overseas Warehouses can take up to 30 days til you receive your products. You must account for the processing time, flight times and time spent in Customs Locations.
Are there Custom Fees when an item ships from Abroad?
Custom fees are based on each countries governing laws. In the majority of cases, there are not any extra fees occurred after ordering and payment. Most orders are considered low-value gifts and not additionally taxed. Larger orders are generally separated into smaller packages to avoid such charges.
Hopkins Barn offers Insurance Protection at check-out that we highly recommend you use. It is optional, however if your package is Lost, Stolen or Damaged the issuing company will ensure you receive a refund of your purchase.
This method saves you time and money when an item arrives damaged. They require pictures of the damaged item in its packing material sent to them to verify claim. This saves you the hassle of returning the item to Hopkins Barn and saves you shipping fees.
What if I don’t want Insurance Protection?
It is not a requirement of purchase. If your item(s) are lost or stolen Hopkins Barn will attempt to resolve the issue, but we will not refund the purchase. The outcome will depend on the Shippers policy and terms in regards to items not received.
For damaged items you will have to refer to our return policy steps for another item or refund.
What if I am unhappy with my Purchase?
Receiving an item that you are not satisfied with due to quality, color, or size, please refer to our refund policy to begin the steps to refund your purchase.
Who pays for the return shipping to Hopkins Barn?
The customer assumes all responsibility for the cost of returning the item(s) to Hopkins Barn. It is suggested to use tracking. If we do not receive your item(s) we cannot refund your purchase. Tracking protects you, should the package being returned get lost in transit.
How long will it take to get my refund?
Once all conditions have been met through Hopkins Barns refund procedures, your refund will be returned to your payment source within 7 to 10 Business Days.
Questions/Concerns not answered here, you may use the contact form for further assistance.